HM 475 WEEK 4 Quality Control Audit

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HM 475 WEEK 4 Quality Control Audit

Description

HM 475 WEEK 4 Quality Control Audit

HM 475 WEEK 4 Quality Control Audit

You are the Executive Housekeeper for an 800-room high-end hotel in New York City. You saw a news report about undercover reporters checking into hotel rooms and testing the rooms for cleanliness. You want to evaluate your housekeeping department to make sure your housekeepers are meeting hotel standards for cleanliness.

Evaluate your quality control program in the housekeeping department in 700 to 1,050 words.

  • Describe your quality control program for room cleanliness
  • Explain how you will test the success or failure of your program
  • Explain service recovery and how you will address customer complaints about cleanliness
  • Describe how workforce planning and optimization will impact your program
  • Describe how your program will impact the hotel’s profit margins

Click on the Assignment Files tab to submit your audit.

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HM 475 WEEK 4 Quality Control Audit